Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201005166 Highland NHS Board clinical treatment; diagnosis Not upheld, no recommendations February 2012
201100032 Falkirk Council planning Not upheld, no recommendations February 2012
201100178 A Dental Practice, Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, recommendations February 2012
201100266 Scottish Prison Service unescorted leave Not upheld, recommendations February 2012
201100360 Greater Glasgow and Clyde NHS Board appointments/admissions (delay, cancellation, waiting lists) Some upheld, recommendations February 2012
201100404 Fife NHS Board clinical treatment / diagnosis Some upheld, no recommendations February 2012
201100440 The City of Edinburgh Council parking Not upheld, recommendations February 2012
201100552 Edinburgh Napier University policy/administration Some upheld, recommendations February 2012
201100691 A Medical Practice, Greater Glasgow and Clyde NHS Board clinical treatment/diagnosis Some upheld, recommendations February 2012
201100718 Lothian NHS Board clinical treatment; diagnosis Upheld, action taken by body to remedy, no recommendations February 2012