Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101197 | Ayrshire and Arran NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | March 2012 |
| 201101237 | A Medical Practice, Forth Valley NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | March 2012 |
| 201101249 | Tayside NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | March 2012 |
| 201101254 | A Medical Practice, Highland NHS Board | clinical treatment; diagnosis | Upheld, recommendations | March 2012 |
| 201101343 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment; diagnosis | Some upheld, no recommendations | March 2012 |
| 201101357 | Highland NHS Board | clinical treatment; diagnosis | Some upheld, no recommendations | March 2012 |
| 201101430 | Dumfries and Galloway Council | trading standards | Not upheld, no recommendations | March 2012 |
| 201101588 | A Medical Practice, Lothian NHS Board | communication; staff attitude; dignity; confidentiality | Not upheld, no recommendations | March 2012 |
| 201101597 | Ayrshire and Arran NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | March 2012 |
| 201101619 | Western Isles NHS Board | admission, discharge and transfer procedures | Not upheld, no recommendations | March 2012 |