Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201003739 Renfrewshire Council School Transport Not upheld, no recommendations November 2011
201003760 The City of Edinburgh Council Building warrants: Certificates of Completion/habitation Some upheld, recommendations November 2011
201003934 South Ayrshire Council Handling of application (complaints by opponents) Not upheld, no recommendations November 2011
201004185 The City of Edinburgh Council Statutory Notices No decision reached November 2011
201004240 Glen Oaks Housing Association Ltd Neighbour problems Some upheld, recommendations November 2011
201004839 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / Diagnosis Not upheld, no recommendations November 2011
201004972 University of Stirling Policy/administration Not upheld, no recommendations November 2011
201005071 Greater Glasgow and Clyde NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations November 2011
201005152 The City of Edinburgh Council Policy/administration No decision reached November 2011
201005162 Greater Glasgow and Clyde NHS Board Clinical treatment / Diagnosis Some upheld, recommendations November 2011