New Customer Service Standards
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Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
201003272 | Glasgow City Council | Complaints handling (including appeals procedures) | Not upheld, no recommendations | July 2011 |
201003290 | Glasgow City Council | Road authority as developer, road alterations | Not upheld, no recommendations | July 2011 |
201003492 | Student Awards Agency for Scotland | Failure to provide information | Not upheld, no recommendations | July 2011 |
201003731 | South Lanarkshire Council | Applications, allocations, transfers and exchanges | Some upheld, recommendations | July 2011 |
201003734 | Scottish Prison Service | Behaviour Related Programmes (Including Access To) | Not upheld, no recommendations | July 2011 |
201003823 | Scottish Prison Service | Progression | Not upheld, no recommendations | July 2011 |
201004020 | Scottish Prison Service | Behaviour Related Programmes (Including Access To) | Not upheld, no recommendations | July 2011 |
201004156 | A Medical Practice, Lanarkshire NHS Board | Clinical treatment / Diagnosis | Not upheld, no recommendations | July 2011 |
201004256 | The Highland Council | Policy/administration | Not upheld, no recommendations | July 2011 |
201004347 | Scottish Court Service | Delay | Not upheld, recommendations | July 2011 |