New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
200904505 Fife Housing Register Applications, allocations, transfers and exchanges Upheld, action taken by body to remedy, no recommendations July 2011
201000247 Renfrewshire Council Handling of application (complaints by opponents) Some upheld, recommendations July 2011
201000579 Aberdeenshire Council Parking Some upheld, recommendations July 2011
201001541 Borders NHS Board clinical treatment/diagnosis Some upheld, recommendations July 2011
201001569 Highland NHS Board policy/administration Upheld, recommendations July 2011
201001727 Lothian NHS Board - Royal Edinburgh and Associated Services Division Clinical treatment / Diagnosis Some upheld, recommendations July 2011
201002718 Tayside NHS Board Clinical treatment / Diagnosis Not upheld, recommendations July 2011
201002972 Fife Council Maintenance and repair of roads Not upheld, action taken by body to remedy, no recommendations July 2011
201003009 Lothian NHS Board Policy/administration Some upheld, recommendations July 2011
201003260 Argyll and Bute Council Policy/administration Not upheld, no recommendations July 2011