New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100170 Scottish Prison Service Disciplinary Charges - Orderly Room Proceedings Some upheld, no recommendations August 2011
201100228 Dundee City Council Road authority as developer, road alterations Not upheld, no recommendations August 2011
201100278 Dumfries and Galloway Council Complaints handling Upheld, recommendations August 2011
201100335 Scottish Prison Service Behaviour Related Programmes (Including Access To) Not upheld, no recommendations August 2011
201100382 Greater Glasgow and Clyde NHS Board - Acute Services Division Hotel services - food, laundry etc Not upheld, action taken by body to remedy, no recommendations August 2011
201100427 Waterwatch Scotland Complaints handling Not upheld, no recommendations August 2011
201100494 Scottish Prison Service Home Detention Curfew Not upheld, no recommendations August 2011
201100532 Scottish Prison Service Work (In Prison) Not upheld, no recommendations August 2011
201100556 Scottish Prison Service Canteen Not upheld, no recommendations August 2011
201100974 Scottish Prison Service Policy/Administration Not upheld, no recommendations August 2011