New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202207681 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | October 2024 |
| 202210503 | Tayside NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2024 |
| 202210966 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Nurses / nursing care | Upheld, recommendations | October 2024 |
| 202300379 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2024 |
| 202300431 | A medical practice in the Highland NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | October 2024 |
| 202300707 | Lanarkshire NHS Board | Nurses / nursing care | Some upheld, recommendations | October 2024 |
| 202302784 | Aberdeen City Council | Child services and family support | Not upheld, no recommendations | October 2024 |
| 202303760 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2024 |
| 202303840 | The City of Edinburgh Council | Primary School | Some upheld, recommendations | October 2024 |
| 202304116 | A dentist in the Ayrshire & Arran NHS Board area | Clinical treatment / Diagnosis | Some upheld, recommendations | October 2024 |