New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202304229 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | September 2024 |
| 202305678 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2024 |
| 202307639 | Forth Valley NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | September 2024 |
| 202311785 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | September 2024 |
| 202108769 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | August 2024 |
| 202202759 | North Ayrshire Health and Social Care Partnership | Adult support and protection / adults with incapacity | Upheld, recommendations | August 2024 |
| 202203659 | Borders NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2024 |
| 202204429 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | August 2024 |
| 202205403 | Lanarkshire NHS Board | Nurses / nursing care | Some upheld, recommendations | August 2024 |
| 202205973 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | August 2024 |