Easter closure

Please note that we will be closed from 5pm Thursday 28 March until Tuesday 2 April 2024 for the Easter break. Complaints can still be made via our complaints form but they will not be received until we reopen. Wishing you a happy Easter! 

Technical issues:

The SPSO advice line is currently unavailable due to technical issues which we are working with our telephone provider to resolve.  We apologise for the inconvenience and hope to find a resolution as soon as possible. 

SPSO Annual Statistics

We have today published our 2017-18 Annual Statistics. These detail the enquiries and complaints we received and determined in the past year.

We gave advice, support and provided signposting on 904 enquiries.

3,452 complaints were decided following detailed consideration pre-investigation.

We fully investigated 734 complaints.

The overall rate of upheld complaints increased to 58.8% this year from 54% last year.

We made 1,696 recommendations for redress and improvement to public service, up from 1,379 last year.

The full statistics are available to read now.

Updated: July 23, 2018