North East Scotland

Complaint about a General Practitioner in the Argyll and Clyde NHS Board Area, Argyll and Clyde NHS Board and Lothian NHS Board

Shettleston Housing Association - complaint was from a woman (referred to in this report as Mrs C) about Shettleston Housing Association (the Housing Association). It concerned the way in which they dealt with her representations about the windows in her flat. She said that although she had been raising concerns about the condition of the windows since 2001, no effective remedial action was taken until the Housing Association eventually replaced them as part of a scheme replacement programme in 2005. She complained that the compensation offer ultimately made by the Housing Association was inadequate.

Glasgow City Council - complaint was from a council tax payer in Glasgow (referred to in this report as Mr C) who claimed that Glasgow City Council (the Council) had mishandled their demands of him for payment of council tax.

Dental Practitioner Glasgow Area - complaint was from Ms A on behalf of a woman referred to in this report as Mrs C. Mrs C complained about the treatment she received from her general dental practitioner.

On 7 July 2005 the Ombudsman received a complaint from Mrs C about the decision of West Whitlawburn Housing Co operative Ltd not to pursue further her claim for compensation for damage to her wash hand basin.

Complaint about Greater Glasgow NHS Board - complaint was from a man (referred to in this report as Mr C). Mr C was admitted to Stobhill Hospital on 29 December 2003 for chemotherapy. He complained to Greater Glasgow NHS Board (the Board) about the care and treatment he received while he was there.

Complaint about Greater Glasgow NHS Board - complaint was from a woman (referred to in this report as Ms C) who complained that the care and treatment afforded to her and her newborn daughter at the Maternity Unit of the Southern General Hospital, Glasgow from 17 to 27 September 2001 was inadequate. In particular, she complained that a lack of proper care during her labour may have affected her daughter’s chances of survival and thus contributed to her death on 25 September 2001.

Complaint about Tayside NHS Board -complaint was from a man (referred to in this report as Mr C) who complained that there were failures in the treatment and care of his 17 year-old son (referred to in this report as F) provided by NHS Tayside (or their predecessor organisation) between October 1989 and December 1998 and that these failures may have contributed to F’s death on 25 December 1998. Mr C also complained about the poor handling of his complaint by NHS Tayside.

The complainant, Mr C, experienced problems with his left shoulder. Following a referral by his General Practitioner (GP), Mr C was seen by a Consultant Orthopaedic Surgeon (Consultant 1). The complaint subject to investigation was that Consultant 1’s clinical management of Mr C’s condition was inadequate, including that he failed to arrange appropriate radiological examination. Furthermore, that Consultant 1 recommended inappropriate treatment, leading to a delayed diagnosis by which time it was too late to consider operative repair of the tendons.

Grampian University Hospitals NHS Trust