Complaint about a GP Practice in the Lothian NHS Board area -complaint was from a man referred to in this report as Mr C about the care and treatment provided by his general practitioner (GP 1).
Health
Complaint about Lothian NHS Board - complaint was from a man (referred to in this report as Mr C),who complained that Lothian NHS (referred to in this report as the Board) had changed the appointment system for podiatry appointments and this necessitated his paying postage to arrange his routine appointments.
Complaint about Forth Valley NHS Board - complaint was from a man (referred to in this report as Mr C) that Forth Valley NHS Board (the Board) failed to provide him with appropriate diagnosis and treatment following his initial admission to the Stirling Royal Infirmary (SRI) on 4 February 2005.
Complaint about a Dental Practitioner in the Lothian NHS Board Area - complaint was from a man (referred to in this report as Mr C) who complained that his Dentist (referred to in this report as the Dentist) failed to provide him with a denture that was fit for purpose.
Complaint about a Dental Practitioner in the Greater Glasgow and Clyde NHS Board Area - complaint was from a woman (referred to in this report as Mrs C) that her Dentist (the Dentist) had been treating her as a private patient since 1999 without her full knowledge.
Complaint about Orkney NHS Board - complaint from a woman (referred to in this report as Mrs C) about the procedures followed by staff at Balfour Hospital, Kirkwall, (the hospital), following an admission on 31 July 2004. My investigation found that there were failures in the treatment which Mrs C received. In light of these findings, the Ombudsman recommends that Orkney NHS Board (the Board) reviews its Clinical Governance and Risk Management arrangements and reviews its policies concerning the use of wheelchair equipment by patients.
Complaint about Lanarkshire NHS Board - complaint was from a woman (referred to in this report as Mrs C) about the nursing care her late father (Mr C) received at Hairmyres Hospital, East Kilbride (the hospital) in October and November 2004.
Complaint about a Dental Practice in the Greater Glasgow and Clyde NHS Board Area - complaint was from a woman (referred to in this report as Ms C) about the attitude of a dentist and about the Dental Practice's handling of her complaint about it.
Complaint about a General Practitioner in the Argyll and Clyde NHS Board Area, Argyll and Clyde NHS Board and Lothian NHS Board
Complaint about Lanarkshire NHS Board - complaint was from a group of patients (referred to in this report as the Group) representing the former patients of a general practitioner (GP A). The Group complained that Lanarkshire NHS Board (the Board) failed to properly manage, advise and involve them in the retiral of GP A and the application process for his replacement. There were two re-appointment processes leading up to a new appointment. The Group also complained about the quality of GP services they experienced while awaiting a replacement and since October 2004 when patients were transferred to a new GP practice (the Practice).