Rosemary Agnew, Scottish Public Services Ombudsman
Rosemary Agnew took up the post of Scottish Public Services Ombudsman on 1 May 2017. Immediately prior to this she was the Scottish Information Commissioner (2012-2017).
Since 2001, Rosemary has held various roles in relation to public sector complaints, including with the Scottish Legal Complaints Commission and the Local Government Ombudsman in the UK.
Rosemary is committed to transparent, sustainable improvement in Scottish public services. She sees complaints and what is learned from them as an integral part of the improvement landscape. Equally, she recognises the importance of being the final stage of the complaints process in Scotland for most public services and in ensuring that, where things go wrong for individuals, action is taken to put them right as far as possible.
Rosemary Agnew - Declaration of Interests 2023 (PDF, 142KB)
Andrew Sheridan, Head of Improvement, Standards and Engagement
Andrew joined the Scottish Public Services Ombudsman (SPSO) in May 2021 taking on the role of Head of improvement, Standards and Engagement, with responsibility for complaints standards, learning & improvement, training and customer service complaints. Within this time Andrew has contributed to the leadership teams ongoing commitment to rights based approaches to complaints handling, including overseeing the teams development of child friendly complaints procedures for implementation in 2024.
Prior to joining the SPSO Andrew's immediate background was in senior leadership within local government supporting quality assurance, scrutiny and improvement of education services, including being the nominated senior officer responsible for tribunal references. Andrew was an active member of various local authority improvement forums. Before moving into a local authority role, Andrew worked across a full spectrum of Secondary Education establishments holding various promoted roles.
Andrew Sheridan - Declaration of Interests 2023 (PDF, 129KB)