Rosemary Agnew, Scottish Public Services Ombudsman
Rosemary Agnew took up the post of Scottish Public Services Ombudsman on 1 May 2017. Immediately prior to this she was the Scottish Information Commissioner (2012-2017).
Since 2001, Rosemary has held various roles in relation to public sector complaints, including with the Scottish Legal Complaints Commission and the Local Government Ombudsman in the UK.
Rosemary is committed to transparent, sustainable improvement in Scottish public services. She sees complaints and what is learned from them as an integral part of the improvement landscape. Equally, she recognises the importance of being the final stage of the complaints process in Scotland for most public services and in ensuring that, where things go wrong for individuals, action is taken to put them right as far as possible.
Niki Maclean, Director
Niki Maclean joined the SPSO in August 2005, taking on the role of Director in 2010, with specific responsibility for the complaints and investigations and corporate services functions of the business. Her focus at the SPSO has been on driving performance and improvement.
Prior to the SPSO, Niki had 12 years' experience within the fields of HR, organisation change and development and training across the public and private sectors including the teaching, health, legal and accountancy professions.
John Stevenson, Head of complaints standards
John Stevenson helped to develop, introduce and now heads the SPSO's Complaints Standards Authority (CSA) which supports public service providers in improving their complaints handling.
Before joining SPSO, John was an Inspector for the Benefit Fraud Inspectorate, where through inspection and support he worked to improve the way the benefits system was managed by councils and social security agencies across the UK. Prior to his work in the Inspectorate he held a number of management positions in relation to tackling and reducing fraud and error throughout the Department for Work and Pensions.
Updated: December 4, 2017