Jim Martin, Scottish Public Services Ombudsman
Jim Martin was Police Complaints Commissioner for Scotland from that office’s inception in 2007 until he became Ombudsman on 1 May 2009.
He was also the Scottish non-executive chairman of Logica and ran a management consultancy. Jim was General Secretary for the Educational Institute of Scotland from 1987 until 1995 and served as a member of the Scottish Funding Council.
Niki Maclean, Director
Niki Maclean joined the SPSO in August 2005, taking on the role of Director in 2010, with specific responsibility for the complaints and investigations and corporate services functions of the business. Her focus at the SPSO has been on driving performance and improvement.
Prior to the SPSO, Niki had 12 years' experience within the fields of HR, organisation change and development and training across the public and private sectors including the teaching, health, legal and accountancy professions.
Emma Gray, Head of communications and engagement
Emma Gray leads the SPSO’s Communications and Engagement team and is responsible for raising awareness of the SPSO, providing support to public authorities to ensure that there is learning from complaints to improve public services and ensuring that SPSO gathers and acts on stakeholder feedback. She also manages the SPSO's press relations.
Emma’s early career was journalism, followed by human rights advocacy and lecturing in Russian studies and media. She joined the SPSO in September 2005.
John Stevenson, Head of complaints standards
John Stevenson helped to develop, introduce and now heads the SPSO's Complaints Standards Authority (CSA) which supports public service providers in improving their complaints handling.
Before joining SPSO, John was an Inspector for the Benefit Fraud Inspectorate, where through inspection and support he worked to improve the way the benefits system was managed by councils and social security agencies across the UK. Prior to his work in the Inspectorate he held a number of management positions in relation to tackling and reducing fraud and error throughout the Department for Work and Pensions.
Updated: October 5, 2016