Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Policy work

Consultations and inquiries

The wide range of subjects that we investigate across many different sectors provides a unique perspective on the delivery of public services in Scotland. One of the ways in which we seek to share the learning from the investigations is through our responses to inquiries and consultations undertaken by the Parliament and Government.

To read our submissions please follow the links below:

Working with others to improve public sector

We are committed to contributing to public sector improvement and this includes supporting the work of other organisations whose statutory functions mean they have a key role in promoting improvement, undertaking scrutiny and reducing risk to vulnerable people.

Find out more about our commitments when working with other organisations and our current agreements >>

Updated: August 12, 2024