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Easter office closure

Please note that our office will be closed for the Easter holidays from 5pm on Thursday 9 April to 10am until Tuesday 14 April 2020.


COVID-19 update

Please be aware that our office is currently not open to visitors and we are unable to take phone enquiries relating to complaints. However, our Scottish Welfare Fund review service is still available by telephone. Following the latest Government advice, we are not arranging face-to-face appointments for the foreseeable future. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  Please read our information for customers and organisations

SPSO Conference 2017

Thank you to everybody who participated in the Scottish Public Services Ombudsman (SPSO) conference on 15 March 2017. Please find below the resources and materials from the event. 

Presentations

Session 1 - Using complaints to drive improvements

Session 2 - Impactful outcomes

Session 3 - Improving complaints handling

Updated: January 31, 2020