New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

SPSO Conference 2017

Thank you to everybody who participated in the Scottish Public Services Ombudsman (SPSO) conference on 15 March 2017. Please find below the resources and materials from the event. 

Presentations

Session 1 - Using complaints to drive improvements

Session 2 - Impactful outcomes

Session 3 - Improving complaints handling

Updated: January 31, 2020