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COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  From Monday 25 May 2020, we will also be operating a limited telephone service.  Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

SPSO Conference 2017

Thank you to everybody who participated in the Scottish Public Services Ombudsman (SPSO) conference on 15 March 2017. Please find below the resources and materials from the event. 

Presentations

Session 1 - Using complaints to drive improvements

Session 2 - Impactful outcomes

Session 3 - Improving complaints handling

Updated: January 31, 2020