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SPSO Complaints Improvement Conference 2020

SPSO Complaints Improvement Conference 2020

Thank you to everybody who participated in the Scottish Public Services Ombudsman (SPSO) complaints improvement conference on 25 February 2020. Please find below the resources and materials from the event. 


Model Complaints Handling Procedure

'Overview of the Model Complaints Handling Procedures progress to date and revisions' by John Stevenson and Bronwen Fellows of SPSO (PDF, 518KB)

Theme 1: Resolution

Theme 2: Making complaints work for everyone

Theme 3: Challenging behaviour

Questions & Answers


Past conferences

Find out more about our past conferences below:

Updated: March 17, 2021