COVID-19 update

We are currently operating under hybrid working arrangements. For details on how you can access our service, please read our information for customers and organisations


We are committed to making our service easily accessible to everyone.  In designing our offices, our procedures and this website, we have tried to ensure that we are as open and accessible as possible.

Accessing our service

If you have specific needs, we will make reasonable adjustments wherever possible.  You can tell us about your needs on our complaint form, or contact us.  Please explain exactly what you need, and we will let you know what we can do.

Other languages and formats

We welcome enquiries and complaints in all languages. Phone us on freephone 0800 377 7330 and tell us which language you use.  We will provide telephone interpretation support as quickly as possible.

We can also provide our advice and information leaflets in other languages and formats (such as large print or Braille).  Please tell us what you need.  We have a portable loop induction system in our office for hearing aid users.

BSL users can contact us via contactSCOTLAND-BSL, the online British Sign Language interpreting video relay service. Find out more on the contactSCOTLAND website.

Website accessibility

There are a number of changes you can make to your computer or browser to make reading, writing and using the internet easier.  The following links provide step by step guides on how to make some of these adaptions:

Ability Net also have a free guide 'My Computer My Way' which provides information and instructions on how to access a range of accessibility features on laptops, tablets and mobile phones.     

The SPSO is committed to making this website accessible to everyone. We have developed it following web standards and accessibility guidelines, and aim to meet and where possible exceed level AA of the W3C’s Web Content Accessibility Guidelines. 

You can find out more about web accessibility standards at the following web link:

Website Content Accessibility Guidelines

SPSO is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Some areas of our websites are known to not be fully compliant with level AA of the Web Content Accessibility Guidelines version 2.1. They are:

  • PDF versions of SPSO decision reports lack bookmarks and running headers, which may make them more difficult for some users to read. To mitigate this, HTML versions of all Decision Reports are also available.
  • Some PDF versions of leaflets lack document titles, bookmarks and running headers and footers, which may make them more difficult for some users to read. To mitigate this, HTML versions of all content within leaflets is available on the website.
  • The Scottish Welfare Fund Independent Review website provides limited support for keyboard users. There is no link to skip to the main page content, and link focus is not  clearly presented on the home page, and in the site header and footer. Remedial work to improve keyboard support is planned for completion in February 2020.
  • Form navigation buttons and some form input controls on the SPSO complaints form and Scottish Welfare Fund review form lack focus states, reducing keyboard accessibility. Remedial work to improve keyboard support on these forms is planned for completion in February 2020.

Getting help

There are people who can help you make a complaint. You could ask a friend, a relative, a councillor, your MSP or an advocate. You can find out about advocates in your area by contacting the Scottish Independent Advocacy Alliance or by calling the Citizens Advice Bureau.  For advice from us, please call us on freephone 0800 377 7330.

Bridgeside House

If you are visiting us in person, Bridgeside House is wheelchair accessible.  There is an access ramp from the street to the building doorway and a video intercom which is at an accessible height.  The building also has a lift.

There is metered on-street parking directly outside the front of Bridgeside House and a dropped kerb to the right of the building where McDonald Road meets Papermill Wynd.

Improving our accessibility

We are always looking for ways to improve accessibility. Please call us on 0800 377 7330 if you have feedback or suggestions.

Our Equality and Diversity policy is being revised, and will be posted when it is available.

Updated: January 22, 2020