We are committed to making our service easily accessible to everyone. In designing our offices, our procedures and this website, we have tried to ensure that we are as open and accessible as possible.
Accessing our service
If you have specific needs, we will make reasonable adjustments wherever possible. You can tell us about your needs on our complaint form, or contact us. Please explain exactly what you need, and we will let you know what we can do.
Other languages and formats
We welcome enquiries and complaints in all languages. Phone us on freephone 0800 377 7330 and tell us which language you use. We will provide telephone interpretation support as quickly as possible.
We can also provide our advice and information leaflets in other languages and formats (such as large print or Braille). Please tell us what you need. We have a portable loop induction system in our office for hearing aid users.
The SPSO is committed to making this website accessible to everyone. We have developed it following web standards and accessibility guidelines, and aim to meet and where possible exceed level AA of the W3C’s Web Content Accessibility Guidelines.
You can find out more about web accessibility standards at the following web link: http://www.w3.org/standards/webdesign/accessibility.
If you want to change the size of the text used on this website, most web browsers allow users to override formatting and to change fonts and font sizes. Different browsers, such as Microsoft Explorer and Firefox, have different methods for changing these settings, so you will need to consult the 'Help' section on your browser's menu area to find out how to do this. The BBC website has some helpful guidance about increasing the size of the text on your screen.
We currently do not have Browsealoud facilities enabled on our website. We hope that this will be temporary and that we will be able to provide a similar service again in the near future. Please let us know if you rely on this text-to-speech service, and if there is anything else we can do to make our website more accessible to you in the absence of this feature. Our advice team is on hand to answer any queries about this on 0800 377 7330.
There are people who can help you make a complaint. You could ask a friend, a relative, a councillor, your MSP or an advocate. You can find out about advocates in your area by contacting the Scottish Independent Advocacy Alliance or by calling the Citizens Advice Bureau. For advice from us, please call us on freephone 0800 377 7330.
Improving our accessibility
We are always looking for ways to improve accessibility. Please call us on 0800 377 7330 if you have feedback or suggestions.
Our Equality and Diversity policy is being revised, and will be posted when it is available.
Updated: February 12, 2018