New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201910096 | Borders NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | January 2021 |
| 201911923 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2021 |
| 202001237 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 202001512 | Lothian NHS Board - Acute Division | admission / discharge / transfer procedures | Not upheld, no recommendations | January 2021 |
| 202002090 | A Medical Practice in the Dumfries and Galloway NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 202002252 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 202002479 | Perth and Kinross Health and Social Care Partnership | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 202002582 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 201803447 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | December 2020 |
| 201809611 | Live Borders | Policy / administration | Upheld, recommendations | December 2020 |