New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201900063 East Lothian Council Repairs and maintenance Upheld, recommendations December 2020
201900317 Lanarkshire NHS Board Clinical treatment / diagnosis Some upheld, recommendations December 2020
201900616 University of Glasgow Special needs - assessment and provision Upheld, recommendations December 2020
201900907 Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2020
201901549 East Lothian Council Public Health & Civic Government Acts - nuisances / problems in/around buildings Not upheld, no recommendations December 2020
201902071 Forth Valley NHS Board Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201902465 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations December 2020
201902618 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201903553 Tayside NHS Board Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201903690 Western Isles NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2020