New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202008353 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | June 2024 |
| 202106027 | Aberdeen City Council | Handling of application (complaints by opponents) | Upheld, recommendations | June 2024 |
| 202108765 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | June 2024 |
| 202201541 | South Ayrshire Council | Adoption / Fostering | Some upheld, recommendations | June 2024 |
| 202201594 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | June 2024 |
| 202206587 | A Medical Pratice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | June 2024 |
| 202207983 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2024 |
| 202207990 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | June 2024 |
| 202210917 | The City of Edinburgh Council | Child protection | Upheld, recommendations | June 2024 |
| 202301048 | East Ayrshire Health and Social Care Partnership | Clinical treatment / Diagnosis | Upheld, recommendations | June 2024 |