New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202203466 | Highland NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2024 |
| 202204112 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2024 |
| 202204206 | Fife Council | Repairs and maintenance | Some upheld, recommendations | May 2024 |
| 202204908 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202206634 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202206729 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202206802 | Scottish Ambulance Service | Failure to send ambulance / delay in sending ambulance | Not upheld, no recommendations | May 2024 |
| 202207139 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202106013 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | April 2024 |
| 202109730 | Grampian NHS Board | Clinical treatment / diagnosis | Resolved, no recommendations | April 2024 |