New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202201215 | Fife NHS Board | Nurses / nursing care | Some upheld, recommendations | April 2024 |
| 202201376 | Tayside NHS Board | Nurses / nursing care | Upheld, recommendations | April 2024 |
| 202202485 | Golden Jubilee National Hospital | Nurses / nursing care | Upheld, recommendations | April 2024 |
| 202202515 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | April 2024 |
| 202203063 | A Medical Practice in the Tayside NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | April 2024 |
| 202204453 | Forth Valley NHS Board | Admission / discharge / transfer procedures | Upheld, recommendations | April 2024 |
| 202206966 | The Highland Council | Child protection | Some upheld, recommendations | April 2024 |
| 202209846 | Western Isles NHS Board | Clinical treatment / Diagnosis | Upheld, recommendations | April 2024 |
| 202209883 | Scottish Ambulance Service | Clinical treatment / Diagnosis | Upheld, recommendations | April 2024 |
| 202210170 | West Dunbartonshire Council | Repairs and maintenance | Resolved, no recommendations | April 2024 |