New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202106200 | North Lanarkshire Council | Kinship care | Resolved, no recommendations | May 2024 |
| 202108871 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202110015 | Aberdeenshire Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | May 2024 |
| 202110511 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Appointments / Admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | May 2024 |
| 202110569 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202110880 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202201457 | University of Glasgow | Policy / administration | Some upheld, recommendations | May 2024 |
| 202201665 | Argyll and Bute Health and Social Care Partnership | Clinical treatment / Diagnosis | Upheld, recommendations | May 2024 |
| 202203142 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2024 |
| 202203153 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |