Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202107689 Scottish Ambulance Service Admission / discharge / transfer procedures Upheld, recommendations August 2023
202110970 Perth and Kinross Council Assessments / self-directed support Upheld, recommendations August 2023
202200038 A Medical Practice in the Forth Valley NHS Board area Complaints handling Upheld, recommendations August 2023
202200345 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations August 2023
202201207 Tayside NHS Board Clinical treatment / diagnosis Upheld, recommendations August 2023
202204333 Dundee City Council Neighbour disputes and anti-social behaviour Upheld, recommendations August 2023
202204879 The City of Edinburgh Council Primary School Not upheld, no recommendations August 2023
202205600 Greater Glasgow and Clyde NHS Board Clinical treatment / diagnosis Not upheld, no recommendations August 2023
202102318 Fife Council Primary School Upheld, recommendations July 2023
202104143 Western Isles NHS Board Communication / staff attitude / dignity / confidentiality Not upheld, no recommendations July 2023