Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202000192 | A Medical Practice in the Tayside NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | August 2023 |
| 202005724 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | August 2023 |
| 202008532 | Grampian NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2023 |
| 202101294 | Fife NHS Board | Nurses / nursing care | Upheld, recommendations | August 2023 |
| 202101633 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | August 2023 |
| 202102930 | Aberdeenshire Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | August 2023 |
| 202103458 | Dundee City Council | Child services and family support | Upheld, recommendations | August 2023 |
| 202105712 | A Medical Practice in the Fife NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | August 2023 |
| 202106302 | East Dunbartonshire Health and Social Care Partnership | Standard of care | Upheld, recommendations | August 2023 |
| 202106485 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | August 2023 |