New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202110675 Aberdeen City Council Child services and family support Not upheld, no recommendations October 2023
202110695 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations October 2023
202200504 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations October 2023
202206401 A Medical Practice in the Lothian NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations October 2023
202207640 A Medical Practice in the Ayrshire and Arran NHS Board area Clinical treatment / diagnosis Some upheld, recommendations October 2023
202002423 South Lanarkshire Council Complaints handling Upheld, recommendations September 2023
202007481 West Dunbartonshire Council Council Tax Upheld, recommendations September 2023
202101440 South Lanarkshire Health and Social Care Partnership Assessments / self-directed support Not upheld, no recommendations September 2023
202102932 Scottish Ambulance Service Failure to send ambulance / delay in sending ambulance Upheld, no recommendations September 2023
202104574 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations September 2023