New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202207719 | Lothian NHS Board - Acute Division | Nurses / nursing care | Upheld, recommendations | November 2023 |
| 202208120 | An NHS Board | Nurses / nursing care | Upheld, recommendations | November 2023 |
| 202300410 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2023 |
| 202005474 | West Dunbartonshire Council | Adoption / Fostering | Not upheld, no recommendations | October 2023 |
| 202100730 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | October 2023 |
| 202101442 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | October 2023 |
| 202102814 | Golden Jubilee National Hospital | Clinical treatment / diagnosis | Some upheld, recommendations | October 2023 |
| 202104751 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | October 2023 |
| 202107139 | Fife Council | Neighbour disputes and anti-social behaviour | Not upheld, no recommendations | October 2023 |
| 202108741 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | October 2023 |