New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202004502 Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations February 2022
202103008 A Medical Practice in the Lanarkshire NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations February 2022
202103259 Dumfries and Galloway NHS Board Admission / discharge / transfer procedures Upheld, recommendations February 2022
202103331 A Medical Practice in the Greater Glasgow and Clyde NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations February 2022
202104233 Scottish Ambulance Service Clinical treatment / Diagnosis Not upheld, no recommendations February 2022
201903631 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations January 2022
201904243 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations January 2022
201905172 Greater Glasgow and Clyde NHS Board - Acute Services Division Complaints handling Some upheld, recommendations January 2022
201905833 A Dentist in the Lanarkshire NHS Board area Clinical treatment / Diagnosis Upheld, recommendations January 2022
201906029 A Dental Practice in the Grampian NHS Board area Clinical treatment / Diagnosis Upheld, recommendations January 2022