New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202002770 Fife NHS Board Clinical treatment / diagnosis Not upheld, no recommendations January 2022
202003264 Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations January 2022
202003946 Highland NHS Board Clinical treatment / diagnosis Upheld, recommendations January 2022
202005066 Grampian NHS Board Clinical treatment / diagnosis Upheld, recommendations January 2022
202100985 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations January 2022
202101483 Falkirk Council Neighbour disputes and anti-social behaviour Not upheld, no recommendations January 2022
202102039 A Medical Practice in the Forth Valley NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations January 2022
202102527 A Medical Practice in the Greater Glasgow & Clyde NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations January 2022
201800637 Lothian NHS Board - Royal Edinburgh and Associated Services Division Clinical treatment / diagnosis Some upheld, recommendations December 2021
201810251 Highland NHS Board Appointments / Admissions (delay / cancellation / waiting lists) Upheld, no recommendations December 2021