New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201907867 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2022 |
| 201908034 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2022 |
| 201910152 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2022 |
| 201910278 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2022 |
| 201911276 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2022 |
| 202000564 | Tayside NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2022 |
| 202001151 | Tayside NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2022 |
| 202001347 | North Lanarkshire Council | Care charges for homecare and residential care | Resolved, no recommendations | January 2022 |
| 202001398 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | January 2022 |
| 202001414 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2022 |