New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201476 Greater Glasgow and Clyde NHS Board communication, staff attitude, dignity, confidentiality Some upheld, recommendations October 2013
201201581 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2013
201202109 Dumfries and Galloway Housing Partnership neighbour disputes and antisocial behaviour Upheld, recommendations October 2013
201202120 Argyll Community Housing Association repairs and maintenance Some upheld, recommendations October 2013
201202307 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations October 2013
201203352 University of Edinburgh teaching and supervision Not upheld, no recommendations October 2013
201203486 Lanarkshire NHS Board appointments/admissions (delay, cancellation, waiting lists) Not upheld, no recommendations October 2013
201203494 A Dentist in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2013
201203541 A Housing Association improvements and renovation Some upheld, recommendations October 2013
201203668 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2013