New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201301304 Business Stream charging method / calculation Resolved, no recommendations October 2013
201301310 Scottish Prison Service review of supervision level Not upheld, no recommendations October 2013
201301762 Scottish Prison Service accommodation (including cell amenities and location) Not upheld, no recommendations October 2013
201200270 Lothian NHS Board clinical treatment / diagnosis Not upheld, recommendations October 2013
201200328 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2013
201200385 Williamsburgh Housing Association Ltd neighbour disputes and antisocial behaviour Not upheld, action taken by body to remedy, no recommendations October 2013
201200980 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations October 2013
201201199 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2013
201201207 Fife NHS Board policy/administration Not upheld, no recommendations October 2013
201201263 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2013