New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201203949 A Medical Practice in the Highland NHS Board area record keeping Some upheld, recommendations October 2013
201204025 A Medical Practice in the Orkney NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2013
201204323 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2013
201204488 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2013
201204553 Cernach Housing Association Ltd repairs and maintenance Not upheld, no recommendations October 2013
201204747 Forth Valley NHS Board communication, staff attitude, dignity, confidentiality Some upheld, recommendations October 2013
201204878 A Medical Practice in the Orkney NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2013
201205000 Lothian NHS Board nurses / nursing care Not upheld, no recommendations October 2013
201205158 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations October 2013
201300104 Craigdale Housing Association Ltd applications, allocations, transfers and exchanges Upheld, no recommendations October 2013