New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201105518 Business Stream policy/administration Upheld, recommendations September 2013
201200094 Business Stream charging method / calculation Not upheld, action taken by body to remedy, no recommendations September 2013
201200437 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, no recommendations September 2013
201200901 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations September 2013
201200968 Renfrewshire Council handling of application (complaints by opponents) Some upheld, recommendations September 2013
201201338 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2013
201201693 Dumfries and Galloway Council complaints handling Not upheld, recommendations September 2013
201201973 Aberdeen City Council policy/administration Not upheld, no recommendations September 2013
201201993 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2013
201202080 Renfrewshire Council neighbour disputes and anti-social behaviour Not upheld, no recommendations September 2013