New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201300375 Highland NHS Board appliances, equipment and premises Some upheld, recommendations October 2013
201005048 Argyll and Bute Council unauthorised developments: calls for enforcement action/stop and discontinuation notices Some upheld, recommendations September 2013
201100377 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations September 2013
201100976 Inverclyde Council policy/administration Upheld, recommendations September 2013
201101548 Glasgow City Council handling of application (complaints by opponents) Some upheld, recommendations September 2013
201102074 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2013
201103503 Fife Council complaints handling (incl social work complaints procedures) Some upheld, recommendations September 2013
201103803 Fife Council public health & civic government acts - nuisances/problems in/around buildings Not upheld, no recommendations September 2013
201104532 Forth Valley NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations September 2013
201104985 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2013