Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201203633 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations August 2013
201203728 Scottish Prison Service work (in prison) Not upheld, recommendations August 2013
201203766 The City of Edinburgh Council handling of application (complaints by opponents) Upheld, recommendations August 2013
201203873 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations August 2013
201203874 The Highland Council policy/administration Not upheld, no recommendations August 2013
201203900 Scottish Prison Service complaints handling Upheld, recommendations August 2013
201204010 Falkirk Council handling of application (complaints by applicants) Not upheld, no recommendations August 2013
201204020 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2013
201204118 Scottish Prison Service progression Not upheld, no recommendations August 2013
201204150 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations August 2013