Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204822 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2013
201204850 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2013
201204932 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2013
201205147 Business Stream complaints handling No decision reached August 2013
201205152 Fife Council applications, allocations, transfers & exchanges Not upheld, recommendations August 2013
201205188 The City of Edinburgh Council communication staff attitude and confidentiality Upheld, recommendations August 2013
201205252 Business Stream incorrect billing No decision reached August 2013
201205285 South Lanarkshire Council handling of application (complaints by opponents) Not upheld, no recommendations August 2013
201205354 Scottish Prison Service progression Not upheld, no recommendations August 2013
201205355 Forth Valley NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations August 2013