Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200060 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2013 |
| 201200071 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, no recommendations | July 2013 |
| 201200093 | South Lanarkshire Council | complaints handling | Not upheld, recommendations | July 2013 |
| 201200304 | Renfrewshire Council | parking | Not upheld, no recommendations | July 2013 |
| 201200309 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2013 |
| 201200419 | Ayrshire and Arran NHS Board | admission, discharge and transfer procedures | Not upheld, recommendations | July 2013 |
| 201200648 | Scottish Borders Housing Association Ltd | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | July 2013 |
| 201200671 | Scottish Prison Service | earnings | Not upheld, no recommendations | July 2013 |
| 201200696 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | July 2013 |
| 201200700 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2013 |