Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204106 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, no recommendations June 2013
201204168 Western Isles NHS Board policy/administration Not upheld, recommendations June 2013
201204206 Horizon Housing Association Ltd repairs and maintenance Not upheld, no recommendations June 2013
201204254 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2013
201204300 Lothian NHS Board appointments/admissions (delay, cancellation, waiting lists) Not upheld, no recommendations June 2013
201204321 Dundee City Council secondary school Upheld, recommendations June 2013
201204535 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations June 2013
201204576 Scottish Prison Service legal correspondence Not upheld, no recommendations June 2013
201204614 Business Stream incorrect billing No decision reached June 2013
201204673 Renfrewshire Council council tax Some upheld, no recommendations June 2013