Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201874 Business Stream incorrect billing No decision reached May 2013
201201968 University of St Andrews complaints handling Upheld, recommendations May 2013
201201971 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, recommendations May 2013
201202156 South Lanarkshire Council council tax (incl community charge) Upheld, recommendations May 2013
201202179 South Lanarkshire Council complaints handling Not upheld, recommendations May 2013
201202231 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations May 2013
201202323 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations May 2013
201202345 Lothian NHS Board appointments/admissions (delay, cancellation, waiting lists) Upheld, recommendations May 2013
201202435 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Upheld, no recommendations May 2013
201202449 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations May 2013