Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103656 | Highlands and Islands Enterprise | policy/administration | Not upheld, action taken by body to remedy, no recommendations | May 2013 |
| 201103842 | Clackmannanshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | May 2013 |
| 201104809 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2013 |
| 201104811 | A Dental Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | May 2013 |
| 201104846 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2013 |
| 201104850 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2013 |
| 201104972 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2013 |
| 201104973 | Inverclyde Council | handling of application (complaints by opponents) | Not upheld, no recommendations | May 2013 |
| 201105349 | Fife Council | policy/administration | Not upheld, no recommendations | May 2013 |
| 201105502 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2013 |