Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201201756 | Scottish Prison Service | escorting services | Upheld, recommendations | June 2013 |
| 201201761 | A Dentist in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | June 2013 |
| 201201774 | Forestry Commission Scotland | policy/administration | Not upheld, no recommendations | June 2013 |
| 201201829 | Fife Council | complaints handling | Some upheld, recommendations | June 2013 |
| 201201861 | Fife Council | other | Not upheld, recommendations | June 2013 |
| 201201879 | Tayside NHS Board | complaints handling | Upheld, recommendations | June 2013 |
| 201202003 | Fife Council | repairs and maintenance | Not upheld, no recommendations | June 2013 |
| 201202062 | Aberdeenshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | June 2013 |
| 201202237 | Strathclyde Partnership for Transport | policy/administration | Not upheld, no recommendations | June 2013 |
| 201202328 | The City of Edinburgh Council | repairs and maintenance | Some upheld, recommendations | June 2013 |