Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200183 The Golden Jubilee National Hospital clinical treatment / diagnosis Not upheld, no recommendations June 2013
201200426 Highland NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations June 2013
201200723 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2013
201200840 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2013
201200947 Fife Council refuse collection and bins Some upheld, no recommendations June 2013
201201264 Adam Smith College teaching and supervision Upheld, recommendations June 2013
201201348 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations June 2013
201201407 Falkirk Council neighbour disputes and anti-social behaviour Upheld, recommendations June 2013
201201689 Orkney NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2013
201201690 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2013