Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202460 Fife Council applications, allocations, transfers & exchanges Not upheld, no recommendations May 2013
201202581 Fife Council handling of application (complaints by applicants) Upheld, no recommendations May 2013
201202678 A Medical Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, no recommendations May 2013
201202680 Hebridean Housing Partnership Ltd complaints handling Not upheld, no recommendations May 2013
201202714 Prospect Community Housing repairs and maintenance No decision reached May 2013
201202879 Business Stream charging method / calculation Not upheld, no recommendations May 2013
201202915 Greater Glasgow and Clyde NHS Board policy/administration Upheld, recommendations May 2013
201203022 South Lanarkshire Council unauthorised developments: calls for enforcement action/stop and discontinuation notices Not upheld, no recommendations May 2013
201203038 North Lanarkshire Council parks, outdoor centres and facilities Some upheld, recommendations May 2013
201203049 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Not upheld, no recommendations May 2013