Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203099 | Borders NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2013 |
| 201203108 | Scottish Prison Service | access to laptop | Not upheld, no recommendations | May 2013 |
| 201203117 | University of Aberdeen | academic appeal/exam results/degree classification | Not upheld, no recommendations | May 2013 |
| 201203123 | Business Stream | policy/administration | Not upheld, recommendations | May 2013 |
| 201203148 | Scottish Ambulance Service | clinical treatment / diagnosis | Not upheld, no recommendations | May 2013 |
| 201203178 | A Dentist in the Highland NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2013 |
| 201203267 | East Renfrewshire Council | Handling of application (complaints by opponents) | Not upheld, recommendations | May 2013 |
| 201203298 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2013 |
| 201203496 | Scottish Prison Service | personal property | Not upheld, no recommendations | May 2013 |
| 201203590 | Scottish Prison Service | non-legal correspondence | Not upheld, no recommendations | May 2013 |