New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202327 Highland NHS Board policy/administration Not upheld, no recommendations April 2013
201202385 Midlothian Council applications, allocations, transfers & exchanges Some upheld, no recommendations April 2013
201202457 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Some upheld, recommendations April 2013
201202459 Fife Council parking Some upheld, recommendations April 2013
201202492 Grampian NHS Board appointments/admissions (delay, cancellation, waiting lists) Some upheld, no recommendations April 2013
201202521 The State Hospital Board for Scotland appliances, equipment & premises Not upheld, no recommendations April 2013
201202549 A Dentist in the Fife NHS Board area communication, staff attitude, dignity, confidentiality Not upheld, no recommendations April 2013
201202568 East Renfrewshire Council conservation areas, listed buildings, tree preservation orders Not upheld, no recommendations April 2013
201202599 Borders College policy/administration Upheld, recommendations April 2013
201202602 East Renfrewshire Council council tax (incl community charge) Not upheld, no recommendations April 2013