Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200566 Business Stream incorrect billing Upheld, recommendations April 2013
201200621 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations April 2013
201200659 Falkirk Council neighbour disputes and anti-social behaviour Not upheld, recommendations April 2013
201200664 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2013
201200722 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2013
201200903 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2013
201201234 Dumfries and Galloway Council handling of application (complaints by opponents) Upheld, recommendations April 2013
201201670 Scottish Prison Service earnings Not upheld, no recommendations April 2013
201201691 James Watt College of Further and Higher Education policy/administration Some upheld, recommendations April 2013
201201695 Scottish Ambulance Service failure to send ambulance/delay in sending ambulance Some upheld, action taken by body to remedy, no recommendations April 2013