Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104623 Queen Margaret University teaching and supervision Some upheld, recommendations April 2013
201104648 The City of Edinburgh Council policy/administration Some upheld, recommendations April 2013
201104937 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2013
201105183 Scottish Water damage caused / compensation Not upheld, recommendations April 2013
201105481 Borders NHS Board complaints handling Some upheld, recommendations April 2013
201200179 Registers of Scotland policy/administration Some upheld, recommendations April 2013
201200189 South Lanarkshire Council policy/administration Upheld, action taken by body to remedy, no recommendations April 2013
201200363 Business Stream interruption to supply - planned Upheld, action taken by body to remedy, recommendations April 2013
201200414 South Lanarkshire Council applications, allocations, transfers & exchanges Not upheld, no recommendations April 2013
201200420 The Golden Jubilee National Hospital clinical treatment / diagnosis Upheld, recommendations April 2013