Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103416 | Tayside NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Some upheld, recommendations | August 2012 |
| 201103439 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2012 |
| 201103474 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | August 2012 |
| 201103498 | NHS 24 | appointments/admissions (delay, cancellation, waiting lists) | No decision reached | August 2012 |
| 201103609 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | August 2012 |
| 201103654 | A Dentist in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2012 |
| 201103684 | Queen Margaret University | academic appeal/exam results/degree classification | Upheld, recommendations | August 2012 |
| 201103869 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | August 2012 |
| 201103915 | Scottish Water | water pressure - low | Some upheld, recommendations | August 2012 |
| 201104062 | The City of Edinburgh Council | handling of application (complaints by opponents) | Not upheld, recommendations | August 2012 |