Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102615 Tayside NHS Board appointments/admissions (delay, cancellation, waiting lists) Some upheld, no recommendations August 2012
201102626 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations August 2012
201102803 A Medical Practice in the Lothian NHS Board area communication, staff attitude, dignity, confidentiality Not upheld, no recommendations August 2012
201102885 Lanarkshire NHS Board nurses / nursing care Some upheld, action taken by body to remedy, no recommendations August 2012
201102957 Scottish Water water pressure - low Upheld, action taken by body to remedy, no recommendations August 2012
201103091 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2012
201103170 Perth and Kinross Council finance - housing benefit and council tax benefit Upheld, action taken by body to remedy, recommendations August 2012
201103205 Comhairle nan Eilean Siar school transport Not upheld, recommendations August 2012
201103214 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2012
201103393 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2012