Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100418 Orkney NHS Board Clinical treatment / Diagnosis Some upheld, recommendations July 2012
201100641 East Ayrshire Council Public Health & Civic Government Acts - nuisances/problems in/around buildings Not upheld, action taken by body to remedy, no recommendations July 2012
201100968 Inverclyde Council Handling of application (complaints by opponents) Not upheld, no recommendations July 2012
201101201 Scottish Prison Service Policy/Administration Upheld, action taken by body to remedy, no recommendations July 2012
201101840 Lanarkshire NHS Board Communication, staff attitude, dignity, confidentiality Upheld, recommendations July 2012
201102003 Lothian NHS Board - University Hospitals Division Clinical treatment / Diagnosis Upheld, action taken by body to remedy, recommendations July 2012
201102066 Care Inspectorate Policy/administration Some upheld, action taken by body to remedy, no recommendations July 2012
201102135 Greater Glasgow and Clyde NHS Board Clinical treatment / Diagnosis No decision reached July 2012
201102230 Dumfries and Galloway NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations July 2012
201102264 Scottish Prison Service Downgrading Not upheld, no recommendations July 2012